SHIPPING & RETURNES
SHIPPING POLICY
We offer a fast-tracked and signed-for delivery service via DHL within UK. This is a next-day service and will be £6.95 per package via 24-hour courier.
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We also offer a standard delivery service via DHL within the UK. This is a 3-5 day service and will be £4.95 per package.
Shipping outside of the United Kingdom, but within the European Union will be £25 per package. 3-5 working days delivery.
International (Inlc. US/Canada/NZ) will be charged a flat rate of £60.
It is the receiver’s responsibility to pay the relevant Import tax and duties for deliveries outside of the United Kingdom required by the governing body of the country receiving the shipment.
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Isles and the Scottish Highlands and Islands are subject to a two day delivery rule as standard, please allow time for delivery in remote areas of the United Kingdom.
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If you have any queries relating to the delivery of your parcel following despatch please contact DHL in the first instance.
RETURN & EXCHANGE POLICY
In the unlikely event that you would like to return your item to us, please contact us at info@torramor.com to discuss how we can help, we can arrange a different size to be sent once the return has been received or process your refund.
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For items over £50 in value, we strongly recommend using royal mail recorded delivery, as we can not be responsible for items you return to us, that do not arrive. Please note, that we do not cover the cost of posting items back to us, unless we have agreed to do so. For customers outside the UK our returns policy is the same, but please note that it is your responsibility to cover postage costs incurred in sending out your replacement items.
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Please note that we will not accept used, worn, personalised or damaged goods.
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Refunds can take up to 28 days. This returns policy does not affect your statutory rights. Please remember that all of our garments come with a 1 Year Guarantee!